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HubSpot Knowledge Hub

Answers for every HubSpot question we have heard twice.

Theme-update playbooks, child-theme conversions, page-editor patterns, and fast-answer FAQs. Search guides or browse by category below.

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Six shelves. Pick the one closest to your problem.

Theme work has its own shelf. Page-editor patterns sit next to it. FAQs answer the questions sales asks before signing a HubSpot contract — they live separately on purpose.

41 articles · 6 categories
3 articles

Getting Started

Your first day in HubSpot. How to install theme updates without breaking custom work, plus the page-editor essentials.

4 articles

Design Manager

Child themes, template swaps, and the moves that keep your customisations alive through every update.

4 articles

Pages

Spacing tokens, embeds, vertical alignment — the layout patterns we use on every Hubcrafted page.

1 articles

Optimization

Performance, browser support, and the boring-but-load-bearing work that keeps a HubSpot site fast.

1 articles

Support

How to reach a real human at GiantFocal or HubSpot when an article doesn't get you there.

28 answers

FAQ

Short-answer questions about HubSpot itself — pricing, support, downtime, SMS, mobile, certifications.

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Getting Started

3 articles

Design Manager

4 articles

Pages

4 articles

Optimization

1 articles

Support

1 articles

FAQ

28 answers

Does hubspot have a sandbox?

Yes, HubSpot has a sandbox where you can test your code before pushing it to production. This is a great way to avoid breaking your live site and ensures that your changes will work as expected.

FAQ Answer

Can HubSpot send text messages?

HubSpot may not have a built-in SMS feature, but it connects to tens of different solutions you can pick one from.

FAQ Answer

If I have multiple websites hosted under one account, will they all have different branding?

Depending on your HubSpot's subscription tier, each domain can host multiple pages and themes simultaneously. Meaning you can have multiple brandings even under the same domain. Think of it as a group of microsites. 

FAQ Answer

Can I integrate video into my HubSpot site?

HubSpot supports both self-hosted videos from the file manager and embedding videos from third-party platforms such as YouTube, Vimeo, Wistia, etc. 

FAQ Answer

Does Hubspot provide good customer support?

HubSpot offers the best support in the industry that you won't find in other CMS or all-in-one marketing platforms. 

FAQ Answer

What kind of load will a HubSpot site handle?

The fantastic thing about HubSpot is you don't need to worry about your site hosting, its maximum traffic load, and downtime. All are managed by HubSpot at a ridiculous maximum capacity. 

FAQ Answer

How many contacts can I have with HubSpot free CRM?

TL;DR: You can have 1,000,000 contacts with the HubSpot free CRM. 

FAQ Answer

What does HubSpot CMS do?

HubSpot CMS (Content Management System) is the backbone of the HubSpot ecosystem. It is where you host your website pages, landing pages, blog posts, ane emails. 

FAQ Answer

How to import blog posts from WordPress to HubSpot

HubSpot offers 4 options to import blog posts from WordPress into HubSpot.

FAQ Answer

How long does HubSpot certification take?

HubSpot has 25 certifications in the academy. The shortest certification takes at least an hour to complete, and the longest which is Content Marketing takes at least 7 hours. 

FAQ Answer

Does HubSpot have downtime?

HubSpot rarely has downtime. We've never had a website-breaking downtime based on our experience using HubSpot for almost a decade.

FAQ Answer

How is HubSpot deployed?

We recommend developing pages and templates directly from the page editor for average marketers and developers. But if you're building themes from scratch, you'll need to use HubSpot CLI to develop locally.

FAQ Answer

Can I make changes to the HubSpot theme?

Yes, you can, but you'll need to clone or create a child theme.  You can right-click on the theme in Design Tools you wish to edit to do so. 

FAQ Answer

Does HubSpot have a desktop app?

HubSpot doesn't have a desktop app, but you can generate one using Chrome's shortcut. 

FAQ Answer

is HubSpot dynamic or static?

HubSpot is a dynamic CMS where users can edit content directly from the page editor instead of editing the source codes/files in the templates. 

FAQ Answer

Can I see a demo of HubSpot Sales CRM?

You can sign up for a free CRM account if you wish to test the features. But it offers limited features you won't find in the professional or enterprise tiers. 

FAQ Answer

Does HubSpot have a calendar?

HubSpot doesn't offer a calendar view or app in the ecosystem. Still, you can easily connect your calendar application, such as Google or Outlook calendars, to sync your meetings and tasks or vice-versa.

FAQ Answer

How to stop spam form submission on HubSpot?

There is no one method to prevent all spam, but in this post, we’ll discuss one method you can take to at least prevent most of those spammers.

FAQ Answer

Can Google Analytics and HubSpot tracking codes coexist?

Absolutely. In fact, it’s not only Google Analytics and HubSpot Analytics. All tracking or analytics apps can work together.

FAQ Answer

Where to find HubSpot ID

Looking for HubSpot portal ID? Here are two easy methods to find it effortlessly.

FAQ Answer

Can I cancel HubSpot subscription at any time?

Yes, you can cancel your HubSpot subscription anytime. But depending on your contract, you will still be billed for the remaining of your contract. 

FAQ Answer

Is there a mobile app for HubSpot?

Yes, HubSpot has a mobile application. The app is available on iOS and Android, meaning almost 100% of all mobile users have access to it. 

FAQ Answer

Why Can't I Log into HubSpot?

Why Can't I Log into HubSpot?

FAQ Answer

How Many Employees does HubSpot Have?

How Many Employees does HubSpot Have?

FAQ Answer

Does HubSpot do Email Marketing?

Does HubSpot do Email Marketing?

FAQ Answer

How do I provide feedback to HubSpot?

How do I provide feedback to HubSpot?

FAQ Answer

How does HubSpot's pricing scale as my team grows?

Discover how HubSpot's pricing scales with your team size, offering flexible tiers (Starter, Professional, Enterprise) and unlimited view-only seats. Learn cost-control strategies, tier comparisons, and optimization tips to align your CRM investment with growth needs.

FAQ Answer

What's included in HubSpot's Free plan?

Discover what HubSpot's Free Plan really offers! From CRM features to marketing tools, learn the capabilities, limitations, and when to upgrade. Perfect for small businesses and startups looking to grow without the initial investment.

FAQ Answer
HubCrafted · subscription HubSpot team

Your portal backlog outruns your team. HubCrafted clears it.

HubCrafted is your HubSpot team on subscription. Pages and landing pages, custom modules and themes, email and sequences, workflows, reports, integrations. One active task at a time, unlimited queue, unlimited revisions. One flat monthly fee, no project SOWs, no hourly meter. Built for in-house teams on HubSpot Pro or Enterprise who won't staff a full-time HubSpot developer.

From $2,950 / month Pause anytime Async + Loom